Infosys to modernise First Abu Dhabi Bank’s IT infrastructure

India’s second largest IT services firm Infosys, on Tuesday, announced a strategic collaboration with First Abu Dhabi Bank (FAB), the largest bank in the United Arab Emirates (UAE). This multi-year collaboration aims to optimise and modernise FAB's IT infrastructure services.

As part of this collaboration, Infosys will leverage Infosys Cobalt, a comprehensive suite of services, solutions, and platforms, to expedite FAB's cloud journey. By leveraging Infosys Cobalt, Infosys will deliver cutting-edge infrastructure-managed services, including service desk capabilities, to transform FAB's IT infrastructure.

Infosys will integrate a range of enterprise tools to enhance FAB's service quality, mitigate risks, and drive positive business outcomes. These tools include AI and ML-based automation for self-healing and self-help capabilities, proactive monitoring and observability for improved infrastructure resilience, and blueprint-based environment provisioning to expedite time to market.

Furthermore, Infosys will leverage its artificial intelligence (AI)-first set of services, solutions, and platforms called Infosys Topaz to enhance productivity and efficiency through generative AI technologies.

Headquartered in Abu Dhabi with a strategic global footprint across 20 markets, FAB is the finance and trade gateway to the Middle East and North Africa region (MENA). With total assets of AED 1.2 trillion ($323 billion), FAB is among the top 50 banks globally by market capitalisation and one of the world’s largest banking groups.

Suhail Bin Tarraf, Group Chief Operating Officer, FAB, said, “After a thorough evaluation, we selected Infosys as our strategic partner due to their proven expertise, innovative solutions, and the strong trust they built at all levels.”

“Infosys’ outcome-oriented managed services model coupled with their automation-powered delivery approach will help us significantly improve service quality, compliance, and operational efficiency,” he said.

The ultimate goal of this collaboration is to transition to an outcome-oriented, automated-managed services model that delivers high-quality and compliant IT services with enhanced speed and agility. In the long term, it will establish a scalable and flexible IT infrastructure.

Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services, at Infosys, said, “FAB recognised the need to transform their IT operating model, and entrusted Infosys with their IT infrastructure, enabling their digital journey to proceed faster and with more resilience on the backend. By leveraging our global expertise and investments in AI, cloud and infra, Infosys will also enable FAB to transition to an outcome-oriented, automation-driven execution model and help position it as a digital leader in the financial services industry.”

In April Zand Bank, a digital bank in the UAE, partnered with Infosys Finacle to integrate a new range of corporate banking services to enhance operational efficiency and consequently help it to deliver an improved customer experience. The collaboration saw the Dubai-based bank leverage the Corporate Banking Solution suite of Infosys Finacle, a division of Infosys subsidiary EdgeVerve Systems, which is to be deployed via Microsoft Azure.

On 18 April, Infosys posted a 30% year-over-year (YoY) growth in its consolidated net profit at ₹7,969 crore for the quarter that ended March 2024. The same was at ₹6,128 crore in the consecutive quarter last year. Revenue from operations in the fourth quarter stood at ₹37,923 crore, a 1% increase from ₹37,441 crore in the previous year's quarter.